Hong Kong International Airport

Airport Code: HKG

Airport news: 

In the summer of 2010, the airport management announced that it is to develop a new 20-gate passenger concourse in the midfield area. Completion is likely to be in 2020.

Here you'll find essential information on Hong Kong International Airport, including contact details, airport transfer facts, details of airport facilities, and how to get there.

Information: 

The Customer Service Centres can be found in the check-in hall in Departures and in the Arrivals hall, open daily 0530-2400. Multimedia booths are located in the East, West and Arrivals halls, with interactive information and a touch-screen map. There are dozens of 24-hour help phones located throughout the terminal. Information in English is available (tel: 2181 0000).

Facilities

Conference and business: 

Full conference facilities are available at the World Trade Centre (tel: 3153 2338; www.wtchkia.com) adjacent to the airport. A business centre is located in the Departures check-in hall; services include fax facilities and mobile telephone hire. Further conference and business facilities are available from the Plaza Premium Lounge in the west hall (tel: 2261 2622) and east hall (tel: 2261 2668), as well as the Regal Airport Hotel (tel: 2286 8888; www.regalhotel.com). There are several airline lounges, and a number of multimedia lounges are available airside for departing passengers. The huge Asia World Expo convention and exhibitions complex (tel: 3606 8828; www.asiaworld-expo.com) is located adjacent to the airport.

Disabled facilities: 

The airport is fully accessible for disabled travellers. There are plenty of wheelchair-accessible toilets, lifts, ramps and escalators around the airport and Ground Transportation Centre. Car park spaces reserved for disabled drivers are available in Car Parks 1 and 4. Wheelchairs are provided free of charge by airlines; passengers should inform the airline prior to travel. For more information on wheelchair hire and in-terminal transportation, passengers should contact Worldwide Flight Services Holding SA (tel: 2261 2727). The terminal shuttle train is also wheelchair-accessible. Escalators and walkways have audio warning signals, while lifts, toilets and telephones have Braille signs. Tactile path guides and induction loops are installed at various points.

Hotels Description: 

The Regal Airport Hotel is connected to the passenger terminal by a covered walkway. There are also a number of hotels close to the airport. Information counters and a booking service, operated by Hong Kong Hotels Association (tel: 2383 8380 or 2769 8822; www.hkta.org/hkha), can be found in the Arrivals hall. Airport Express Line rail ticket holders can catch a free Airport Express shuttle bus to many hotel destinations from either Kowloon or Hong Kong stations.

Airport facilities

Money: 

There is a bank, and several bureaux de change counters and ATMs located throughout the terminal. A post office is located in the Departures hall. Free wireless Internet is available throughout the terminals. The Cyber Break Café is located in the northwest concourse, while 170 Power Phones for Internet access can be found in the terminal and Ground Transportation Centre.

Food: 

There are more than 150 food and drink outlets, including an Irish pub in the Arrivals hall.

Shopping: 

Shops, including gift and duty-free, are available in both terminals. There is a 24-hour convenience store in the Arrivals hall. A pre-order and pick-up service for duty-free products is available.

Luggage: 

Trolleys are available at all passenger drop-off points. A porter service operated by WFS (tel: 2261 2727), which also offers a home baggage pickup and delivery service, (tel: 2122 9813), is available at various points, including outside Departures and the baggage reclaim hall. An excess baggage shipping service is also available at aisle ‘K’, before check-in (tel: 2769 8681). A left-luggage facility is also available in the Arrivals hall (tel: 2261 0110). Lost and found services are available at the customer service centre, the airport police report centre and via the help phones; there is also a lost and found office on Level 6 of the terminal (tel: 2182 2018).

Other facilities: 

There is a medical centre on level six (tel: 2261 2626) and a pharmacy. The Plaza Shower and Relaxation Lounge on level seven of the west hall is open 24 hours and provides shower rooms, semi-private napping rooms and a mini salon. There is also an Oriental Massage Centre. Children's play areas are located near Gates 22 and 36, while nursery rooms are located at various points throughout the terminal. A non-denominational prayer room is situated in the check-in hall and is open 24 hours.
Information counters and a booking service, operated by Hong Kong Hotels Association (tel: 2383 8380 or 2769 8822; www.hkta.org/hkha) can be found in the Arrivals hall.

Public Transport

Car parking: 

There is one undercover multi-storey car park (Car Park 4) and three open-air ground level car parks (Car Parks 1, 2, and 3). Car Parks 1, 2 and 4 are short-term, while Car Park 3 is currently closed for construction work. Part of Car Park 2 is designated for long term use during this work. Complimentary 30-minute parking is available in Car Parks 1, 2 and 4.

Car rental: 

Driving is chaotic in Hong Kong, and self-drive car hire is rare. Most people wishing to rent exclusive-use vehicles rather than using taxis opt for chauffeur-driven cars; these are available from Trans-Island (tel: 3193 9333; www.trans-island.com.hk), and Parklane Limousine Service (tel: 2730 0662; www.hongkonglimo.com). Both companies have desks in Arrivals.

Public transport - Rail: 

Rail: The MTR Corporation Airport Express Line (tel: 2881 8888; www.mtr.com.hk) operates trains that leave the airport for downtown Hong Kong (journey time: 23 minutes) stopping at Hong Kong and Kowloon stations, where check-in and free porter services are available. The station is located in the Ground Transportation Centre.

Public Transport - road: 

Bus: Public buses also leave from the Ground Transportation Centre and from near Car Parks 1 and 2. Buses are operated by Citybus (tel: 2873 0818; wwww.nwstbus.com.hk), Long Win (tel: 2261 2791; www.kmb.com.hk) and New Lantao (tel: 2984 9848; www.newlantaobus.com). There are 11 Airbus routes to various parts of Hong Kong, including North Point Ferry Pier, Hung Hom station and Lam Tin station. Frequent external bus services are also available. Night buses take over after 2400. There are also six airport shuttle routes and a 24-hour Discovery Bay Airbus service, operated by DB Transit (tel: 2987 0208).
Coach: Cross-border coaches run by five operators offer regular services between the airport and major Guangdong cities in mainland China. A valid travel document for entry to mainland China is required.
Taxi: Taxis are readily available from the Ground Transportation Centre next to the passenger terminal. There are separate queues for various services; urban taxis are red and serve almost all destinations in the city, New Territories taxis are green, and Lantau taxis are blue.
 

Public Transport - water: 

Water: The SkyPier (tel: 2215 3232) provides high-speed ferry services between the airport and six points in the Pearl River Delta (Dong Guan Humen, Macau, Zhuhai Jiuzhou, Zhongshan, Shenzhen Fuyong and Shenzhen Shekou). Tickets are available from the ferry transfer desk in the arrivals hall before travel. A bus service runs from the airport to the piers. An Automated People Mover now connects arrival hall with Skypier ferry terminal.